Easy to translate Lost in Translation

I have only read some of chapter one but it seems clear that the way Eva Hoffman talks is a clear indicator of the life she has experienced.

"Sad" was the word I applied to her during an interview on Radio 4. Her pace was slow, tone low, timing irregular and attonantion downwards which all amounts to a negative nurturing parent in the world of Transactional Analysis.

So far, her book is painting a picture of a war suppressed child ripped from her family and home. I would be sad too.

Isn't it odd how our voice represents our experience?

If you would like to know more about how the Formula for Emotional Engagement helps you to present yourself most effectively, please contact me.

They make us eat and drink too much.

Professor Steve Field, Chairman at the Royal College of General Practitioners, is adamant that we all stop eating, drinking and smoking too much.

But why do we do it?

Why are we so hell bent on killing oureselves?

Are we unhappy?

Assuming that we live in a society where a job is essential and a job is a process that has been whittled down from an activity that was once helpful, profitable and interesting. Isn't it a shame that most jobs are about processing an order for something like an ipod, your botox treatment or fast food?

We act like machines because our jobs demand it so when we are set free at 5pm, the human inside us is desperate to express it's individuality and the easiest way to break our bonds is to drink, smoke and eat too much.

When we realise, however, that a job does offer many opportunities to e human and connect with other human beings, we start to reduce our intake but to connect with others at work requires you to adopt the Formula for Emotional Engagement.

If you want to know how to satisfy your need to be human at work, then please contact me.

Vineet Nayer puts employees first and customers second

I suppose it is really difficult when your company is huge, to see beyond "the process". It is all up and running and downtime costs money, so you do what you have to by feeding in new customers. Wise companies see that the machine will not last long as the customers become odd shaped, requiring different things and odd timescales so they try to put the customer first. This has problems too.

If someone asks me, as a customer, what do I want to spend, I always say "nothing", why would I? If I can have it for free then that will be ideal. If it costs then I want it just right and that meeans that a company may not stay profitable for long.

The solution to this dilemma is "employee first", a philosophy that has recently made the news via Vineet Nayar of HCL Technologies.

This really works and if you want to know how to introduce it to your staff then please contact me.

First episode of Phone Shop is a great lesson

If you, like me, watched the first episode of phone shop, you will have been horrified to think that selling by macho domination still goes on but it can't really, can it?

I know we all hunger for good social placement but surely street culture hasn't reached the world of corporate commerce yet :-s

At least the new graduate, Christopher tried to put them straight, giving his lecture about being yourself and accepting that your are part of the system but then, oh no...

...it transpoired that his sale was to his mum so how true was he being?

The answer is simple. Show respect for and interest in your customers world, as a sales professional, you are irrelevant to the decision making process. All you have to do is "sell through" the customer and get inviolved with the solutions they need to life's tricky problems.

Ed Milliband may be the right man for the job BUT...

David Milliband made the wrong decision by not applying for a seat in his brother Ed's shadow cabinet.

You can hear Ed trying everso hard to sound authoritative, too hard, so hard that you know he know's he is not the man for the job and that doubt will cost him and the Labour Party dearly.

By sitting on the backbenches, David is saying that he does not approve. He is clearly not willing to play Ed's game and that means that Ed will try too hard and make mistakes.

At least David Cameron will approve.